Supershoes.com and you. The Perfect Fit.
Welcome to comfort. SuperShoes.com is your source for the highest quality brands and the hottest styles from the industry masters of technologically designed, comfort footwear. We pride ourselves on providing superior customer service and offer FREE ground shipping within the United States, and a fast and easy returns/exchange process.
SuperShoes.com Customer Care Department is available:
Monday - Friday: 8AM - 6PM EST.
You may check your order status via the Order Status link located at the top right of every page.
Phone: Toll Free: (877)704-4106
Fax: (603) 386-6126
International and Toll: (978)933-4996
Customer Service Address:
100 Brickstone Square, Suite 502
Andover, MA 01810
At SuperShoes.com you will find a wide selection of the finest footwear and footwear accessories available. You may return your purchase within 30 days of shipment for a refund or exchange. Beyond 30 days, our products are guaranteed against defects.
You have found it; the perfect pair. You want it. You Buy It! But is it secure???
At SuperShoes.com your security is our primary concern. SuperShoes.com is proud to say that we are fully compliant of the credit card industry's Payment Card Industry Security Compliance program (PCI) and our entire staff is subjected to a thorough background check prior to employment. Your credit information is completely masked and can only be viewed or accessed by our security staff. This information is automatically deleted from our files 45 days after your purchase.
Most Asked Questions...
I would like to buy a Born shoe but I wear a size 8 ½ and the shoes only come in whole sizes. What size do I wear?
Born recommends that you go up the next half size.
There is a shoe I want but my size is not available. Can you get the shoe for me?
It is possible that we may have your size. Just send us an email or call us. We will try to get the shoe for you.
Do you have any catalogs you can mail me?
Supershoes.com does not have any catalogs since we are just on online retailer for several different brands of shoes. Was there a specific brand of shoe you were interested in? Please respond at your earliest convenience.
How do I place an order my check or money order?
Please include the style# and size you would like us to send you and the ship to address. Please make the check/money order out to Shoeline.com for the exact amount of the shoes, since we have free ground shipping. Please mail your order to the address below. Please feel free to contact us if you have any other questions.
100 Brickstone Sq.
Andover, MA 01810
How do I return or exchange my shoes?
All shoes must be returned in original condition for refund or exchange, unless they are being returned for defective reasons. Please use the return/exchange form and prepaid UPS return label to send the shoes back to us. If you are missing any of this paperwork please let us know, so we can mail it out to you. Please feel free to contact us if you have any other questions.
I have worn the shoes, but they are uncomfortable. Can I still return them?
Shoes must be in original condition to be accepted for returns/exchange (unless defective).
Do you ship outside the US?
Unfortunately, we can only ship with in the US territory or to military address overseas. We apologize for any inconvenience this caused you. Please feel free to contact us if you have any other questions.
What is your return policy?
SuperShoes.com stands by our products. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original condition to be accepted for returns/exchange(unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship. * For the holiday season, our 30 day policy will be flexible to accommodate gift purchases in the event that the recipient wishes to do an exchange for another size or style.
Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used.The cost of shipping an item back to SuperShoes.com is always the responsibility of the customer.(Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.
We will process your return/exchange 1-2 days after it is received at our warehouse. If you did not receive a Merchandise Return Form with your order, please print,fill out, and return this Return Form (Acrobat PDF) for your return/exchange. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.
If you have any questions, please call us at (877)704-4106 or via email at Customercare@supershoes.com.
What is your warranty on defects?
Manufacturer defects are honored up to 1 year from date of purchase.
Do you price match?
Unfortunately, SuperShoes.com does not price match.