Super Shoes is always excited to speak with our customers directly. That's why we make our Customer Service Department so easy to reach. Feel free to contact us by mail, telephone, fax, or email. If you happen to reach our Customer Service Voice Line after office hours, please leave us a detailed message and our Customer Service Manager will contact you during the next business day.
Super Shoes Customer Service
601 Dual Highway
Hagerstown, MD 21740
Mon - Thurs, 8:00am – 5:00pm, Fri, 8:00am - 3:00pm EST
Returns & Exchanges
If you would like to exchange your product for another style or size, or to return your merchandise, first fill out the Return/Exchange Form. Next take your product to your local UPS, Fed Ex, or USPS office and ship to the Returns Department at the address listed below. Please make sure to keep a copy of the package's tracking number for your records.
If you believe you have a defective product, please fill out the Return/Exchange Form and follow the shipping instructions listed above. Super Shoes will review your product and will contact you with further information regarding your request.
You can also return your products at any of our Super Shoes store locations, or to our Customer Service address above.
Super Shoes offers FREE SHIPPING on all orders of $74.99 and above. If your purchase is below this threshold, a flat $5.99 shipping fee will be applied to your order. Shipping fees are applied to the entire order, not each individual item separately.
SORRY - WE CANNOT SHIP TO PO BOXES!
We also provide the opportunity for you to upgrade your shipping method:
UPS Ground (order value > $74.99): FREE!
UPS Ground (order value < $74.99): $5.99
UPS 2nd Day Air: $14.99
UPS Next Day Air: $29.99
At Super Shoes, shipping fees are in no way intended to generate revenue. In fact, the cost to ship a single package to a consumer's home or office is much more expensive than our fee. We apply standard shipping fees simply to offset a portion of our actual shipping cost. This allows us to maintain low product prices and the widest selection anywhere.
Shop By Phone
We understand that sometimes you just need to speak with another human being. That's why we offer the option to place your order by phone.
Our representatives work in a secure environment where your personal information is protected. Give us a call and we'll take care of you right now!
If you happen to reach our Customer Service Voice Line after office hours, please leave us a detailed message and our Customer Service Manager will contact you during the next business day.
Super Shoes will never sell, trade, rent, or share personal information such as name, address, email, telephone number, or purchase history to anyone other than our service providers (i.e. UPS) and in very rare cases, to law enforcement agencies or by court order.
Ordering and Registration - Before using certain areas of this site, you must complete an online registration form. During registration, you will be asked to provide certain information such as, but not limited to, name, address, telephone number, email address, and credit card number. We use this information for billing, order fulfillment, and communications about your order.
Email - Several places within this site prompt you for an email address for the purposes of, but not limited to, notification of new brands, styles, and specials. Participation is completely voluntary and you can be removed from the email list at any time.