Returns & Exchanges

Returns & Exchanges

Returns & Exchanges


If you're not happy, we're not happy! If you would like to exchange your product for another style or size, or return your merchandise, our process is easy and straightforward. Return any item to our Returns Department via mail, or stop in to one of our 43 locations.

To Make a Return or Exchange:
• Fill out our "Return/Exchange Form" (Included in your shipping box, or print below)
• Address your package to the address below
• Drop off your package at your local UPS or FedEx location
• Keep a copy of your tracking number for your records

If you believe you have a defective product, please follow the same process for a return/exchange listed above. Super Shoes will review your product and will contact you with further information regarding your request.

Super Shoes Customer Service: Returns Department
601 Dual Highway
Hagerstown, MD 21740

Print a Return/Exchange Form

**Please note, Super Shoes reserves the right to accept returns or exchanges at the company's discretion. Product that appears to be worn cannot be returned because of sanitary and safety reasons.

Contact Us

Super Shoes Customer Service

601 Dual Highway
Hagerstown, MD 21740
1.866.842.7510
customerservice@supershoes.com

Mon. thru Th. 8:00am – 5:00pm EST
Fri. 8:00am - 3:00pm EST