Support & Customer Service

Contact Us

Super Shoes is always excited to speak with our customers directly - that's why we make our Customer Service Department so easy to reach!



Mon. thru Th. 8:00am – 5:00pm ET
Fri. 8:00am - 3:00pm ET

Customer Service is open Monday thru Thursday 8:00am - 5:00pm and Friday 8:00am - 3:00pm ET. Please leave us a detailed voice message with your name, phone number, and product information and one of our friendly customer service managers will return your call the next business day.

Orders & Returns

What is the status of my order?

Most orders ship within 2 business days and deliver within 2-7 days from the ship date. While uncommon, certain orders may take longer due to product availability. Super Shoes makes every effort to inform customers of known delays. Orders typically ship from our warehouse in Pennsylvania, one of our stores, or directly from our vendors. Occasionally, orders may be shipped in multiple boxes.

Once your order ships, you will receive an email with tracking information. The email will allow you to click on a link to the shipping provider website and track your order. You may also check your order status on our Order Status page or from My Account.

Can I change or cancel my order?

An order can be changed any time prior to shipping, but hurry - we're working hard to ship your orders as quickly as we can! Contact customer service department via email at customerservice@supershoes​.com or phone at 1-866-842-7510 as soon as possible if a change is needed.

What is your return/exchange policy?

Visit our Return Policy page for more information.

Payment Options

We accept the following:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay

We do not accept:

  • Cash
  • Personal Checks
  • Traveler's Cheques
  • CODs
  • Super Shoes Gift Cards (in-store only)

How much does shipping cost?

Super Shoes offers Free Ground Shipping on all orders over $50.00! If your purchase is below this threshold, a flat fee of $6.95 will apply to your entire order.

Shipping Fees

  • UPS Ground (Pre-Tax Order Value Less Than $50.00): $6.95
  • UPS Ground (Pre-Tax Order Value Greater Than $50.00): Free

We cannot ship to addresses outside the continental United States or to P.O. Boxes. We do not offer APO/FPO at this time.

At Super Shoes, shipping fees are in no way intended to generate revenue - we apply standard shipping fees simply to offset a portion of our actual shipping cost. This allows us to continue to offer our customers extremely competitive low prices.

Do you charge sales tax?

The applicable state and local taxes to be charged to your credit card for your online order will be calculated prior to order confirmation during the Checkout process. If you modify your shipping address after taxes have been calculated, your taxes will be adjusted accordingly.

Promotions & Specials

Promotional Code Usage

Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or a gift with purchase over a specific order value.

Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions.

Rules Applied for All Promotional Codes

Limited one (1) time use per coupon / discount code per customer. Discounts will be applied if applicable once code is entered into our "Coupon / Promo Code" box at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any other promotional offer.

For Designated "Final Sale" Products

Final Sale. No Returns or Exchanges. Final sale promo does not apply to previous purchases. Coupon codes cannot be applied.