Super Shoes Customer Service

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  • Contact Us

    Super Shoes is always excited to speak with our customers directly - that's why we make our Customer Service Department so easy to reach!

    Customer Service is open Monday thru Thursday 8:00am - 5:00pm and Friday 8:00am - 3:00pm EST. Please leave us a detailed voice message with your name, phone number, and product information and one of our friendly customer service managers will return your call the next business day.

    Contact Us

    Super Shoes Customer Service

    601 Dual Highway
    Hagerstown, MD 21740
    1.866.842.7510
    customerservice@supershoes.com

    Mon. thru Th. 8:00am – 5:00pm EST
    Fri. 8:00am - 3:00pm EST

  • Returns & Exchanges

    If you're not happy, we're not happy! If you would like to exchange your product for another style or size, or return your merchandise, our process is easy and straightforward. Return any item to our Returns Department via mail, or stop in to one of our 43 locations.

    To Make a Return or Exchange:
    • Fill out our "Return/Exchange Form" (Included in your shipping box, or print below)
    • Address your package to the address below
    • Drop off your package at your local UPS or FedEx location
    • Keep a copy of your tracking number for your records

    If you believe you have a defective product, please follow the same process for a return/exchange listed above. Super Shoes will review your product and will contact you with further information regarding your request.

    Super Shoes Customer Service: Returns Department
    601 Dual Highway
    Hagerstown, MD 21740

    Print a Return/Exchange Form

    **Please note, Super Shoes reserves the right to accept returns or exchanges at the company's discretion. Product that appears to be worn cannot be returned because of sanitary and safety reasons.

  • Shipping

    Super Shoes offers Free Ground Shipping on all orders over $74.99! If your purchase is below this threshold, a flat fee of $5.99 will apply to your entire order. Most orders ship within 2 business days and deliver within 5 days from the ship date. While uncommon, certain orders may take longer due to product availability. Super Shoes makes every effort to inform customers of known delays. Orders typically ship from our warehouses in Pennsylvania or Maine, one of our 43 stores, or directly from our vendors. Occasionally, orders may be shipped in multiple boxes.

    Shipping Fees:
    • UPS Ground (Pre-Tax Order Value Less Than $74.99): $5.99
    • UPS Ground (Pre-Tax Order Value Greater Than $74.99): Free
    • UPS 2nd Day Air (Orders Ship Same Business Day If Placed Before 2:30pm EST): $14.99
    • UPS Next Day Air (Orders Ship Same Day If Placed Before 2:30pm EST): $29.99

    We cannot ship to addresses outside the continental United States or to P.O. Boxes. We do not offer APO/FPO at this time.

    At Super Shoes, shipping fees are in no way intended to generate revenue - we apply standard shipping fees simply to offset a portion of our actual shipping cost. This allows us to continue to offer our customers extremely competitive low prices.

  • Shop By Phone

    Give us a call anytime and let one of our friendly customer service representatives place your order over the phone.

    Our representatives work in a secure environment where your personal information is protected.

    Customer Service is open Monday thru Thursday 8:00am - 5:00pm and Friday 8:00am - 3:00pm EST. If you happen to reach our customer service voicemail, please leave us a detailed message with your name, phone number, and product information and one of our customer service managers will return your call the next business day.

  • Privacy Policy

    Thank you for shopping at SuperShoes.com. This Privacy Policy discloses Super Shoes® policies on how we collect, use, and share information.

    Super Shoes® will never sell, trade, rent, or share personal information such as name, address, email, telephone number, or purchase history to anyone other than our service providers (i.e. UPS) and in very rare cases, to law enforcement agencies or by court order.

    Before registering for certain programs or using certain areas of the SuperShoes.com website, you must complete a registration form. During registration, you will be asked to provide certain information such as, but not limited to, name, address, telephone number, email address, and credit card number. We use this information for billing, order fulfillment, and communications about your account and orders.

    Super Shoes® may prompt you for an email address for the purposes of, but not limited to, notification of new brands, styles, specials, policy changes, Rewards Program® information, and marketing materials. Participation is completely voluntary and you can be removed from the email list at any time by contacting customerservice@supershoes.com.

    How We Use Information We Collect:
    • To provide information regarding Super Shoes®, our brands, and/or your Super Shoes® account
    • For shipping, billing, and product delivery purposes
    • To evaluate, understand, and categorize our customer records in an effort to create better marketing and shopping experiences for our customers

    You may opt out at any time. For more information, please contact Customer Service at: customerservice@supershoes.com. Super Shoes reserves the right to change its Privacy Policy at any time without notice. It is recommended that you visit this web page periodically to monitor changes and updates to this policy.